Hello! Welcome to Plenti. Before any relationship with us, we invite you to explore and accept our Terms and Conditions (hereinafter the “T&C”). This document represents our technical and legal map, designed to guide your experience using the services we offer on our digital platform, as well as on the website www.somosplenti, com These T&C constitute a set of rules and conditions; referring to the legal link that connects us to you, as a User. By accessing, registering, browsing, contracting our services or enjoying our entire digital sphere, you freely and voluntarily express your adherence to the conditions presented.
Who do the Terms and Conditions apply to?
These Terms and Conditions govern your interaction with our mobile applications, products, platforms, software, websites, APIs and other services, all grouped under the term “Services”. These services are offered through SOMOS PLENTI S.A.S., a legal entity established under the laws of the Republic of Colombia, with headquarters in Medellín and NIT 901.594.095-6, which we refer to as “Plenti”. The T&C also apply to suppliers that can be used through our services or that offer them directly, to whom we call “The Providers”. By venturing into this experience through our Services, you accept and know how to immerse yourself in the terms and conditions set out in this document.
As a User, know your participation and responsibility
By browsing, registering or using our Services, you assume the responsibility that comes with being part of our experience. By accepting this document, you fully commit to the terms and conditions set out here. In the same way, by joining, registering or making use of our Services, you clearly and unambiguously grant authorization for Plenti to process your personal data, in accordance with the provisions of our Personal Data Processing Policy and Privacy Notice, available on our website, www.somosplenti.com.In Plenti, we understand that technology is constantly advancing, and therefore, we reserve the right to update and modify these terms at any time.
This evolution can occur unilaterally and without prior notice, so you should keep an eye out for any news.
If at any time you do not agree with the changes in the terms or the Services, we invite you to discontinue use immediately and contact us to carry out your disassociation, through the channels provided for this purpose.
Shared responsibility is essential. That's why we encourage you to periodically review these terms and any other information provided by Plenti, as together we chart the path to a good business relationship.
Connection and Commitment
To formalize your connection with Plenti and start enjoying the products and services offered, you must follow the following steps: Access the Plenti application and create your user account. In compliance with legal and regulatory requirements, it's essential to verify your identity before you can take full advantage of our Services. In this process, we will ask you for personal information, including (but not limited to) name, address and identity documents or financial information. Following our internal policies, we will carry out a strict customer verification and knowledge process, known as “Know your Customer” (“KYC”) and “Know your Transaction” (“KYT”). This involves documentation, verification questions and, occasionally, periodic investigations and checks through public databases and/or third parties, ensuring that you meet the necessary requirements to use our Services. This process will include relevant information about your identity and creditworthiness. If you are creating a user on behalf of a legal entity, you confirm that you are their authorized representative and proxy and provide the information of the final beneficiaries. We will carry out, directly or through third parties, verification questions, investigations and verifications through public databases and/or third parties to ensure that both the beneficial owner and the entity meet the necessary requirements to use our Services. When necessary, you must provide written authorizations and instructions to request additional information or credit reports from third parties. Plenti may also request this documentation when new products are required or if there is a reasonable suspicion of a high risk associated with your account. Once we have successfully verified the information, we will proceed to enable your user account on our Services and will let you know immediately. We're excited to have you on board to explore the digital future with Plenti.
These are our declarations and guarantees
When starting the process to open your Plenti user account, it's important that we have clarity and mutual trust. Therefore, by taking this step, you are making the following statements and guarantees, which will remain in force throughout our contractual relationship: The information you provide is accurate and truthful. You agree to keep it updated and to modify it as necessary, as part of our ongoing collaboration. You confirm that you have the necessary authorizations and powers to join this digital relationship and that you have the legal capacity required to comply with all aspects detailed in these Terms and Conditions. Both you and any representative, administrator or shareholder related to your account do not reside in high-risk territories, as established by Colombian authorities, the International Financial Action Group - FATF, or our own internal policies. You commit to complying with applicable laws and regulations at all times while enjoying our Services. We declare that you and any representative, administrator or shareholder are not directly or indirectly involved in illegal activities. In addition, you ensure that there are no links to judicial processes or inclusion in restrictive lists related to illegal activities. You understand that you should not use automated means to access our Services without our express consent. You undertake to continue to comply with all applicable legal provisions and the provisions of these Terms and Conditions. It is your sole responsibility to manage and protect the veracity of the information you provide. In addition, you must keep your username and password associated with your account. You will not perform actions that could negatively affect the operation and appearance of our Services, and you acknowledge that you assume the risks associated with digital asset transactions. Plenti will not be responsible for adverse risks or outcomes unless an action or omission directly attributable to Plenti is demonstrated in court. We are excited to build this relationship with you. Together, we will explore a world of innovation and technology.
Do you know our services and transactions?
By immersing yourself in the exciting experience of using our Services, holders of associated user accounts have the opportunity to make purchases, transactions and sales of digital assets, all under the following operations:
a) Comprar y/o vender activos digitales a Plenti
b) Buying and Selling Digital Assets through the Mandate.
By acting as agent, Plenti facilitates the purchase and sale of digital assets in the name and on behalf of the owner of the associated account. This process is governed by the specific instructions provided by the owner, establishing an unparalleled digital collaboration. To carry out these operations through our Services, the owners must provide and verify the information requested at all times. This includes details such as the amount of digital assets, their price, the form and destination of payment, and documents necessary to comply with our policies and applicable regulations. It is crucial that the owners act diligently when providing this data, since Plenti assumes no responsibility for errors in the information provided by the owners when carrying out these operations.
The digital assets purchased through our Services will be in the custody of Plenti's partners (The Providers) who guarantee the security of these assets. On our virtual platform, you can view and manage your digital assets, carrying out purchase/sale transactions in accordance with the conditions and terms established in these Terms and Conditions.
At Plenti, we value your participation and want to provide you with complete clarity about the custody of your digital assets. As intermediaries, we are not responsible for potential losses of assets held by third parties, specifically our partner Providers. Although we facilitate access and visualization on our platform, it is crucial to understand that the primary responsibility for the security and conservation of assets lies with these partners. At Plenti, we act as facilitators, always offering robust technology to manage your assets, but we are not responsible for events beyond our control, especially custody by third parties. We want to provide you with complete and accurate information about our Providers, including their security practices. By accepting this agreement, you do so with full knowledge that direct custody is governed by the terms of the Providers. Your participation is key, and we're here to provide you with an informed and comprehensive experience.
In addition, we set a minimum withdrawal of USD to bank accounts and other wallets of 1 USD.
c) Transfers to Third Parties:
If you want to transfer digital assets to third-party digital wallets, you can instruct Plenti to perform the operation. Plenti reserves the right to do so or not, subject to verification of compliance with the conditions set out in these T&C, the applicable risk policies and current regulations governing the matter. If approved, you will respond to these requests within five (5) business days, once all the required information has been provided. It is crucial to understand that the accounts/products involved in these transactions must belong to the owner of the user account associated with our Services. Plenti, at its sole discretion and after verifying the necessary documentation, can authorize transactions with accounts/products of different holders, always complying with applicable regulations and our risk policies. Plenti is not responsible for the loss of parity of digital assets offered with the US dollar, nor for the compliance with tax and exchange obligations of users in relation to these transactions.
Our relationship will be governed by a specific Mandate
With the acceptance of these T&C, the owner of the user account associated with the Services, as the principal, entrusts Plenti, in his capacity as representative, to carry out the tasks so that, on his behalf and on his behalf, directly and/or through third parties, he performs each and every step necessary to carry out the operations associated with the Services in accordance with the provisions of these T&C, which includes, but is not limited to (i) receiving the funds provided by the account holder of user for the sole purpose of complying with the user's instructions in relation to the purchase of digital assets in their name and on their account; (ii) purchase/sell digital assets in the name and on behalf of the user account holder at the rates provided through the Services in accordance with the provisions of these T&C; (iii) to receive, in the name and on behalf of the user account, the amounts derived from the sale of the digital assets made following the instructions of the account holder, with the sole purpose of and keep them until they are transferred to the owner in accordance with the instructions he has provided for this purpose; (iv) to send the digital assets acquired by the account holder to be kept by Plenti's allies and to withdraw them when the account holder requests to proceed with the sale of the same; (v) all those instructions that, through the Services, are given by the account holder in accordance with the options for this effect is provided to you through them, and (vi) all those steps that, being associated with the Services, must or can be carried out in the name and on behalf of the account holder in accordance with the provisions of these T&C.
The mandate conferred here will be irrevocable, and will end once the legal relationship that arises between the parties as a result of the acceptance of these T&C has ended.
The mandate conferred here will be remunerated in accordance with the corresponding costs and commissions in accordance with the provisions of these T&C. In the case of purchase/sale of digital assets in the name and on behalf of the account holder, the current rates provided through the Services will apply and, if there is a difference between them and the final purchase/sale price to the corresponding third party, this will be understood as remuneration. By virtue of the specific mandate granted by the user, Plenti will issue a certification in which the amount and concept of the respective costs, deductions or discountable taxes, or refunds to which the User is entitled in his capacity as principal, and in accordance with the provisions of articles 1.2.4.11. and 1.6.1.4.9. of Decree 1625 of 2016 are indicated.
Learn about the “Cash In” Recharge and “Cash Out” Withdrawal process
At Plenti, we want your transactions to be simple and convenient. For this reason, we offer you the possibility of carrying out transactions to recharge and withdraw your money in local currency to your wallet or vice versa, using the different financial institutions and payment gateways that we have authorized and established for you. To recharge your wallet, you can use debit or credit cards, and the money you provide us in The Legal Duty Currency will be managed by Plenti according to your instructions.
If you use payment gateways, you will receive and transfer funds electronically according to the methods and terms established by each gateway. At Plenti, we make your operations easy and safe.
Compensación y Recuperación de Saldos Pendientes
El Usuario autoriza de manera expresa e irrevocable a SOMOS PLENTI S.A.S. para que, en caso de generarse saldos negativos, obligaciones pendientes o deudas derivadas de operaciones realizadas a través de los Servicios, PLENTI pueda:
(i) debitar automáticamente dichos montos de cualquier saldo disponible en la cuenta del Usuario, incluidos los provenientes de recargas, recompensas, devoluciones u otros créditos futuros;
(ii) bloquear parcial o totalmente el uso de la cuenta hasta tanto no se cubra la totalidad de la deuda; y
(iii) realizar las gestiones de cobro necesarias, sin perjuicio de las acciones legales que correspondan.
PLENTI informará oportunamente al Usuario, a través de la aplicación, correo electrónico o notificación en la plataforma, sobre la existencia de la obligación pendiente y la compensación efectuada o programada
Here you will find out about the Commissions and Fees
The charges, commissions and fees associated with our Services are detailed through the communication channels provided and are updated periodically. We encourage you to verify this information before carrying out any operation, since the owners are responsible for doing so. Plenti may charge for specific services, such as withdrawals or transfers, in order to cover operating expenses. These costs will vary over time and will be communicated to the user in advance.
Rewards
At Plenti, we reserve the right to award rewards to our account holders with positive digital asset balances. These rewards may be based on the holder's permanence as a user and will be determined by Plenti from time to time. From time to time, these rewards may be linked to conditions or programs of third parties, including our Providers. Plenti can modify or revoke implemented reward schemes at any time, recognizing only the rewards accumulated up to the time of the revocation.
Taxes and Exchange Obligations
When you join Plenti, you embark on an exciting experience. Here, we value transparency and want you to have a clear understanding of our shared responsibilities. By using our Services, the User is fully responsible for complying with their tax and exchange obligations related to the purchase and sale of digital assets. This includes invoicing, reporting and paying taxes to the relevant authorities. The User must pay all applicable taxes, fees and contributions, unless the law specifically provides otherwise for Plenti. We understand and accept that the User is solely responsible for reporting, reporting and paying taxes associated with digital asset transactions. Plenti does not provide accounting or legal advice in connection with these transactions. At Plenti, we sail together to make every transaction a successful experience.
It is important that you read our Terms of Use carefully
The use of the Services will be subject, at all times, to the following terms of use. As a Plenti User, you are solely responsible for maintaining the privacy and security of your username and password. These credentials are for exclusive use and are essential for accessing the Plenti Services and must be handled with the utmost confidentiality.
Regarding the financial transactions carried out through our services, it is important to note that all of them are considered final and non-refundable. By using our services, you agree that any activity traceable to your username and password will be considered carried out by you and will be legally binding.
We recognize and value your sole responsibility for all operations carried out through our services. Plenti reserves the right to exclude you from using the Services if it identifies an improper or illegal use, at our discretion.
By using our services, you acknowledge that you do so at your own risk and are committed to complying with all applicable laws and regulations. In addition, we urge you to provide written proof of compliance with your commitments if Plenti so requests.
In the event of a breach of the Terms and Conditions, Plenti has the right to suspend, limit or terminate your access to the Services immediately. You agree to hold Plenti harmless in the event of complaints or investigations due to your non-compliance.
Finally, remember that only one user account per owner is allowed for the administration and control of the Plenti Services. We're here to provide you with a safe and efficient experience in our digital environment. Thank you for being part of Plenti!
Cancellation of Accounts
We are happy that you are part of Plenti. We want to inform you that the account cancellation process is available to you at any time, through the channels enabled by Plenti and communicated in this document.
To carry out this request, it is imperative that there are no outstanding obligations or positive balances in digital assets. Make sure you meet these requirements before proceeding with the voluntary cancellation of your account. When you request cancellation, we carry out the necessary validations and inform you about possible pending transactions that require your attention.
During this procedure, we may hold your digital assets until all outstanding obligations are settled. It is important to note that we will not carry out the cancellation if this could reasonably be interpreted as an attempt to evade the payment of outstanding obligations or if your activity is under investigation.
If you face difficulties while canceling your account, our support service is available to provide you with support. Plenti reserves the right to terminate, suspend or restrict your account and access to the Services under specific circumstances, such as violations of the Terms and Conditions or applicable legislation, in order to protect users and Plenti.
If your account is canceled by Plenti, or is subject to verification requirements, we generally grant you a period of 30 calendar days to transfer funds outside the Platform after the corresponding notification. In this period, you can proceed with the sale or transfer of your digital assets at the current rates.
We will then liquidate your digital assets at current rates in local currency, holding the funds to transfer as instructed by you or competent authorities, as needed.
Plenti may at any time require you to link a backup bank account to your user account to facilitate transfers.
It is your responsibility to keep this account up to date. In the event of the liquidation of Plenti, we will notify you so that you can manage your digital assets, and if you don't, we will proceed to liquidate them at the current rates, withholding the funds for transfer according to your instructions or the competent authorities. We understand that you entrust us with a specific mandate to keep funds available until they are transferred to the backup account. We're committed to providing you with a safe and efficient experience at all times.
Don't worry, we have Privacy Policies
The processing of data that is carried out as a result of and/or in relation to the Services will be governed by the provisions of our Treatment Policy and Privacy Notice, which will be understood to be incorporated into these T&C for all legal purposes.
Intellectual Property
We are proud to share with you the Plenti Services, which comprise a unique range of source codes, software, texts, graphics, logos, distinctive signs, animations and sounds, all of which are the exclusive property of Plenti. We want to emphasize that reproduction, reverse engineering or any other act that involves manipulating these elements without our prior written authorization is strictly prohibited. In addition, we ask that you avoid extracting, changing, leasing, distributing, selling or licensing any part of our services without proper authorization. By using Plenti, you are committed to being responsible in your interaction with our content and services. This implies proper use, without interfering with its normal operation and without engaging in illegal practices. In addition, we ask that you hold Plenti harmless from any damages that may arise from a breach of these conditions, including compensation for associated costs and losses.
Our Information is Confidential
We want to share our information with you, but we also want to make sure that you treat it with the care it deserves. When we refer to “Confidential Information”, we are talking about valuable data on technical, scientific, financial, legal, fiscal, commercial, know-how, customer and partner information, projects and operations. We urge you to respect the confidentiality of this information, avoiding any unauthorized disclosure or misuse. If, for any reason, this is not respected and any harm arises, we reserve the right to take legal action to protect our interests and seek compensation and compensation for the damages caused. At Plenti, we believe in transparency, but also in respect and responsibility in the management of confidential information.
Risks and Limitation of Liability
At Plenti, we value your participation in our Services and want you to be fully aware of the risks inherent in dealing with digital assets. By choosing to use our Services, you consciously, freely and voluntarily acknowledge that these operations involve certain risks, despite our efforts to implement secure processes and procedures.
By accepting these Terms and Conditions, you assume the responsibility to understand and accept these risks. You recognize that the value of digital assets can be volatile and that Plenti is not responsible for any losses you may experience. We want you to make informed decisions and understand that, as a user, you are participating in a dynamic environment with unpredictable variations.
We understand that digital assets do not have the traditional backing of financial institutions and are exposed to a variety of risks, including sudden changes in their value and potential market bubbles. As a user, you understand that digital assets depend on trust and technology, unlike legal tender backed by government entities.
We are committed to informing you of any changes to our Terms and Conditions or Services related to the regulation of digital assets. We do not provide financial services or carry out activities owned by financial institutions that require authorization. We want to emphasize that transactions on our Services are not reversible after being confirmed and processed correctly. You are responsible for the accuracy of the information provided, and any error may result in the loss of digital assets. In addition, we urge you to carefully consider your financial situation and risk tolerance before making transactions.
At Plenti, your safety and understanding are our priorities. By accepting these terms, you acknowledge that neither Plenti nor its collaborators will be responsible for loss or damage resulting from the use of our services. The operability of the Services could be influenced by numerous factors beyond Plenti's control. In this regard, Plenti does not guarantee in any way the continuity, absence of interruptions, timeliness or total freedom from errors or risks in accessing any component of the Services. Despite Plenti's reasonable efforts to ensure the efficient processing of requests related to the Services, no statements or guarantees are made as to the time needed to complete such processing. Whoever makes use of the Services, merely for doing so, declares and expressly acknowledges that neither Plenti nor its employees, collaborators, representatives, directors and shareholders will assume any liability for loss of profits or other consequential, special, indirect or accidental damages that may arise from or be related to the above.
These are some of our Compliance or Antimoney Laundering policies
Plenti is committed to operating under the highest standards of regulatory compliance, complying with Colombian regulations and the international guidelines of the International Financial Action Group (FATF). In this regard, we have implemented the Administration and Management System for Money Laundering, Terrorist Financing and Financing the Proliferation of Weapons of Mass Destruction (SAGRILAFT).
As a Plenti user, you acknowledge and authorize the provision of information in response to the requirements of competent government authorities. We are committed to complying with and satisfying any request for information in a rigorous manner, always in accordance with our Privacy Notice and applicable legislation.
Additionally, we reserve the right to carry out reviews and audits in cases of suspected non-compliance related to SAGRILAFT or the Prevention of Money Laundering and Terrorist Financing. These actions may include requesting additional information, gathering documents and, at our discretion, notifying competent authorities of unusual transactions.
In situations where suspicious activity is detected, Plenti may take appropriate measures, including the temporary or total suspension of your Plenti Account, as well as access to the Plenti APP or the Website, in accordance with the Terms and Conditions and applicable legislation.
We also reserve the right to request additional information to determine or corroborate your transactional profile, as well as the source and destination of the funds in your transactions. If you refuse to provide the requested information, Plenti may suspend or terminate the Services and/or the contractual relationship, including access to the Plenti APP or the Website. At Plenti, we prioritize security and regulatory compliance to provide you with a reliable and transparent financial experience. Your collaboration is essential to achieve this shared goal.
Indemnity
As a Plenti user, by accepting these terms and conditions, you expressly and irrevocably undertake to compensate, defend and hold Plenti, its employees, agents, subsidiaries, shareholders, administrators and business partners harmless from any liability, judicial or extrajudicial claim, costs, expenses, losses, damages, including reasonable attorneys' fees, that may arise in connection with the use of the Plenti App or the Website, resulting from violations or omissions of the present terms and conditions.
This compensation commitment constitutes a guarantee of responsibility voluntarily assumed by the user, with the purpose of protecting the interests and integrity of Plenti and its collaborators. By accepting these terms, you acknowledge and assume sole responsibility for any legal implications arising from your participation in the Plenti platform. This legal pact strengthens the relationship between Plenti and its users, strengthening their mutual commitment to creating a safe and ethical financial environment. Your willingness to assume this responsibility contributes significantly to the integrity of our financial community.
Limitation of Financial Advice
We want you to know that all the information we provide to you, either directly or through our Services, is for informational purposes only. We don't seek to persuade, influence, or recommend specific actions based on this information. In addition, we refrain from offering inquiries about the convenience of trading digital assets. By immersing you in the experience of our Services, we understand and appreciate that you explicitly understand that our purpose is not to provide financial advice. We want to be your informational ally in this fascinating investment universe, providing you with clear and objective data so you can make informed decisions. At Plenti, we value your autonomy and are here to accompany you every step of the way.
Content from other sites
The Services may provide hyperlinks or access to web pages and content provided by other entities in order to inform users about additional sources of information or related materials. By using the Services, the user acknowledges that Plenti does not control, endorse or guarantee the content of these sites, nor is it responsible for the operation or accessibility of third-party web pages and content. In addition, the user understands that Plenti does not suggest, invite or recommend visiting such sites. In addition, the user accepts that Plenti assumes no responsibility for any content, link, resource or service directly or indirectly related to a third-party site, exempting Plenti from any loss or damage derived from the use of such third-party content and/or services.
We will be in constant communication
At Plenti, we strive to maintain effective and transparent communication with you. By immersing yourself in the experience of our Services, you acknowledge and agree that all communications related to your use or access to the Services and your relationship with Plenti may be provided electronically. We use a variety of modern and accessible channels, such as email, text messaging, or the platforms and interfaces of our Services.
We understand that speed and efficiency in communication are crucial. Therefore, we will consider that you have received our electronic communications when we deliver them in any of the following ways: (i) through the account you have enabled for the use of the Services; (ii) on our website or associated mobile application; (iii) by email to the address you used to register; or (iv) through text messages to the phone number registered on our Services. It is your responsibility to open and review the communications delivered through these methods, as well as to keep your contact information up to date. If, for any reason, you do not receive a communication due to incorrect or outdated information, it will be considered to have been delivered correctly.
We want to facilitate communication with you. The holders of accounts associated with the Services can contact us through the mechanisms enabled for this purpose on our platforms or by sending an email to atencionalcliente@somosplenti.com. The channels authorized to communicate with Plenti, according to these T&C, include WhatsApp, Instagram, the website www.somosplenti.com, and Facebook (https://www.facebook.com/), during our business hours Monday through Friday, from 8:00 a.m. to 6:00 p.m. We're here to answer your concerns and make sure you're effectively connected to us.
Comprehensive Commitment
This agreement represents the totality of the understanding between the parties and sets out the fundamental guidelines for ongoing collaboration. By accepting these Terms and Conditions, both parties acknowledge that this document supersedes any previous discussion, agreement or understanding, including previous versions of these T&C, thus providing a clear and solid basis for our constantly evolving relationship.
Assignment
The provisions of these Terms and Conditions are durable and extend to the parties involved, as well as to their successors and assigns. However, it is established that neither party may directly or indirectly assign or transfer their rights or obligations, or contractual assumption, without the express consent of the other party. Plenti, on the other hand, has the ability to freely assign its rights or obligations, as well as its contractual position, to related parties. In addition, Plenti reserves the flexibility to fully or partially outsource any management related to the Services, thus ensuring the necessary adaptability in our dynamic environment.
Digital Invoicing and Commercial Transparency
By using the Services, the user, consciously and voluntarily, accepts the responsibility associated with the issuance of electronic sales invoices in accordance with current regulations governing billing in Colombia. In this context, Plenti is granted authorization to generate invoices corresponding to the goods purchased and/or services provided, using qualified suppliers for this purpose. Once issued, Plenti will immediately make the electronic invoice available to the user. The user has a period of three (3) business days, starting from the delivery of the invoice, to express objections through official communication channels, as established in these Terms and Conditions. The lack of objection in this period will be considered as formal acceptance of the invoice. To ensure commercial transparency, Plenti will keep all electronic invoices, and users may request copies through the official communication channels established in this agreement. This process seeks to provide security and clarity in the business relationship, ensuring the accessibility and availability of documents related to transactions made through our Services.
Contractual Integrity
In the event that any clause, provision, pact or obligation of these Terms and Conditions is considered invalid, void, ineffective, unenforceable or unenforceable by a competent judicial entity or any other governmental authority, the other clauses, provisions and obligations established here will remain in full force and effect. However, the parties undertake to enter into negotiations in good faith for the purpose of modifying these Terms and Conditions. The objective will be to adjust them fairly and closely to the original purpose, ensuring that the transactions contemplated in this document are carried out to the greatest extent possible as initially planned. This approach seeks to preserve the validity and applicability of these Terms and Conditions, promoting a solid and equitable contractual relationship between the parties.
Applicable Legislation
Plenti operates in full compliance with the regulations of the Republic of Colombia. By using the Plenti platform, as well as all its products and services, including and not limited to its website, you acknowledge and accept that its functions are conditioned by the laws and regulations of the country. Some technological services detailed in these Terms and Conditions may no longer be offered due to regulatory restrictions. Should legal actions, claims or controversies arise related to Plenti services, these will be subject to Colombian legislation. Both parties agree to resolve any dispute arising from the interpretation or application of these Terms and Conditions exclusively before the courts of Colombia. This provision underlines our commitment to legality and transparency, establishing a clear framework for the relationship between Plenti and its users.
Conflict Resolution
Both parties recognize the importance of establishing a clear process for resolving disputes arising from this Agreement. First, they undertake to seek a friendly solution through good faith conversations, which will last for a maximum of fifteen (15) business days from the written notification of the existence and reasons for the conflict. It is important to note that this phase does not limit the right of any party to take additional legal action. In the event that an amicable solution is not reached, any disagreement or controversy related to the services established in these Terms and Conditions will be subject to the jurisdiction of the judges and courts of the city of Medellín. This comprehensive approach aims to ensure a fair and effective resolution, encouraging dialogue and ensuring equitable compliance with the terms agreed in this document.
Validity
These Terms and Conditions (T&C) are effective as of January 1, 2024 and apply to all Services made since the date of their publication. To keep up to date with standards and provide you with the best experience, Plenti reserves the right to adjust these T&C from time to time. Any changes will apply to the Services used after such modification, but we will always ensure that any update improves your experience with us.
Resignation
At Plenti, we believe in transparency and the importance of maintaining an open relationship with you. No waiver shall be valid or construed as such with respect to any breach not expressly stated in writing in that waiver, whether similar or different, and occurs before or after such waiver. In addition, any decision to abstain or delay the exercise of any right will not be seen as a waiver of those rights, and exercising any part of these will not prevent the full or future exercise of others. We want to make sure that you fully understand your rights and how we work together in every interaction.
Opt-In for Messaging Services
By signing up for our services, you agree to receive text messages from Plenti. During the registration process, you must check a box indicating your consent to receive these messages and accept our and. We don't share your opt-in information with third parties without your consent.
