Is Plenti safe?

Who we are

Plenti is a Colombian app to save, move, invest and spend digital dollars (USDt). It is operated by Somos Plenti S.A.S., a Colombian company headquartered in Medellín (NIT 901.594.095-6). It was founded in 2022 by Nicolás Zuleta and Martín Peláez, and more than 160,000 people have signed up for Plenti. We are alumni of Platanus Ventures and Stanford's growth program, and our founders are on the Forbes 30 Under 30 Colombia list.

Who backs us

In 2026 we closed a USD 3 million investment round led by Tether, the company that issues USDt, together with Verda Ventures. You can read about it in Forbes and Portafolio (in Spanish).

Rules we comply with

• We are a Colombian company registered with the Medellín Chamber of Commerce (Cámara de Comercio de Medellín).
• As a virtual asset service provider (VASP, known in Colombia as PSAV), we comply with our reporting obligations to the UIAF, Colombia's Financial Information and Analysis Unit.
• We have a Comprehensive Self-Control and Risk Management System for Money Laundering, Terrorist Financing and the Financing of the Proliferation of Weapons of Mass Destruction (SAGRILAFT), overseen by a designated compliance officer.
• To prevent money laundering and terrorist financing, Plenti applies SAGRILAFT in accordance with the instructions of Colombia's Superintendence of Companies (Superintendencia de Sociedades) for virtual asset service providers.
• We verify the identity of every person before they can operate in the app and screen them, on an ongoing basis, against lists that are binding in Colombia and other national and international restrictive lists.
• We process your personal data in accordance with Colombian Law 1581 of 2012.
• Plenti is not a bank and is not supervised by Colombia's Financial Superintendence (Superintendencia Financiera).

Where your money is

Your USDt belong to you: Plenti acts as a technology provider and carries out your instructions. The USDt in your available balance are held with international partners specialized in digital asset custody, and the USDt you put in pockets are managed as explained below. The Plenti Card runs on the Visa network.

Where pocket rewards come from

When you put USDt in a pocket, they leave your available balance and Plenti manages them through a combination of products from partners specialized in digital assets, such as OpenTrade, and its own liquidity management strategies. We share part of what this generates with you as a reward, in USDt. Rewards are not interest or a guaranteed return, they are not a deposit, and their rate may change.

How we protect your account

• We verify your identity with biometrics (a selfie matched against your ID document) when you create your account.
• We review the accounts you deposit from and every transfer or withdrawal to third parties before processing it.
• To withdraw to an external wallet, you first register it in the app and we review it before enabling it.
• We monitor activity at all times to detect unusual transactions.
• You log in and confirm transactions with your PIN and two-factor authentication.

If something happens to your account

If someone gets into your account because you shared your PIN, your codes or your login details, or because you lost your phone, contact us immediately. We will block the account, review what happened, trace the transactions and ask our partners to freeze the funds when possible. We will support you throughout the process, although in these cases Plenti is not liable for the losses.

If the problem comes from a security incident at Plenti, such as a hack of our systems, we will do everything within our reach to restore your funds with our own resources, to the extent we are able. This is not insurance or a guarantee.